XY-Zone Student Support Manager

DEPARTMENT: Field Operations

The XY-Zone Student Service Manager is responsible for the coordination and delivery of services to at-risk adolescent males at Scarborough High School in the Houston Independent School District. The XY-Zone is an innovative program that supports and guides adolescent males as they journey into manhood. The project works by developing a close relationship with a skilled, caring adult role model, creating a brotherhood of young men, expanding horizons through enrichment experiences and by creating leadership opportunities and a chance to give back to the community.


Bachelors degree in social work, counseling/guidance, or related field required plus at least two years experience working with at-risk teen males.


  • Provide youth development programming to at-risk adolescent males in school and in the community

  • Plan and implement programming on designated campus(es)

  • Provide crisis intervention, assessments, referrals, individual and group supportive guidance

  • Collaborate with other CIS staff to provide education and outreach to partners in the community

  • Complete paperwork as required by funding sources

  • Maintain a positive relationship with CIS and other campus personnel

  • Collaborate with community agencies

  • Coordinate service-learning and recreational activities and field trips

  • Promote and maintain CIS culture, standards, and systems

  • Participate in the CIS team approach to service delivery and problem solving

  • Perform other activities and duties as directed by his/her supervisor


Preferences will be given to applicants with specific skills per funding requirements i.e. bilingual, trilingual, and ability to establish and maintain effective working relationships with internal/external community.


Interpersonal Skills

  • Assess client needs and strengths with accuracy

  • Plan, implement and evaluate effective interventions and service plans

  • Use effective interpersonal communication skills (active listening, open-ended

  • questions, non-judgmental, client-centered, empathy, conflict resolution, de-escalation)

  • Maintain professional boundaries and awareness of personal values

  • Seek out professional consultation and supervision

Communication Skills

  • Understand the purpose of communication and use appropriate method of communication for the situation

  • Use clear and specific language utilizing “I” statements

  • Display active listening skills (e.g., reflecting, body language, asking for clarification, etc.)

  • Respond to phone and email messages in a timely manner

  • Use discretion when sharing information

  • Ability to work with multiple levels of supervision within CIS and the school.

  • Establish a system for information sharing and follow-up

Teaching and Training Skills

  • Create an atmosphere of shared learning through opportunities for participation, questioning, and sharing of personal experiences

  • Employ a variety of creative and diverse techniques suitable for audience to support learning goals

  • Incorporate a process of feedback to evaluate effectiveness

  • Create clear objectives and expectations

  • Computer Skills

  • Demonstrate competency with all Microsoft Office programs including Outlook, Excel, Word, Publisher and PowerPoint

  • Demonstrate ability to formulate appropriate questions to seek out technical support in a timely manner

  • Implement strategies to retain technical information as relevant to job function such as the ability to recall technical instructions, policies and procedures

  • Ability to anticipate and respond to technical needs based upon work environment and changing staff needs such as requesting more or different computer equipment, software, or IT solutions

  • Self-Management Skills

  • Valid Texas Driver’s License and proof of liability insurance

  • Demonstrate organizational and time management skills

  • Ability to meet short and long term deadlines.

Reporting Structure: This position is supervised by the Field Director.

General Information

Due to the high number of applications we will only be able to respond to successful applicants

All new hires must pass a national criminal history background record information review as required by the Texas Education Code.

If you are interested in a position with CIS, please send your cover letter and resume to hrresumes@cis-houston.org