Director of Quality and Standards

Department: Quality and Standards

Reports to: Chief Program Officer

FLSA Status: Exempt                                     

Communities In Schools of Houston (CIS) exist because students across Houston face a myriad of barriers to success, whether it’s because they face mental health issues or are at-risk of dropping out of school. Our mission is to surround students with a community of support, empowering them to stay in school and achieve in life.

Job Summary:

The Director of Quality and Standards oversees data, programming, staff training, contract compliance, and evaluation to ensure that CIS meets all internal and external performance expectations. This role ensures quality, accuracy, and compliance through collaborative leadership and strategic coordination across departments.

Supervisory Responsibilities:

  • Provides supervision, guidance, and coaching to direct reports. Plans, assigns and directs work projects as appropriate.

  • Provides constructive and timely performance feedback and evaluations of direct reports. 

  • Approves direct reports’ timecards according to company policy. 

  • Supervises the Q&S Data Manager, Q&S Data Specialist, and Q&S Monitor.

Duties/Responsibilities:

1.       Administrative Oversight

  • Lead the Quality and Standards department and manage projects and day-to-day operations.

  • Review and monitor compliance with CIS State/Texas Education Agency (TEA) contractual requirements as well as other national and grant requirements.

  • Manage departmental budgets and support fiscal responsibility.

  • Prepare and present reports to the Board of Directors and other stakeholders.

 2.       Data and Programming

  • Coordinate timely and accurate program reports for funders, districts, and leadership.

  • Supervise data collection and entry processes with internal staff and ENVOC (programmer/developers).

  • Monitor statewide and local data quality trends.

  • Update and submit CIS data collection information into TEA system ongoing and annually.

 3. Training and Development

  • Assist with planning and execution of the Q&S material for new staff orientation and quarterly in-service.

  • Develop training in response to performance data and trends.

 4.       Compliance and Monitoring

  • Ensure contract deliverables are met through internal monitoring.

  • Oversee the maintenance of physical and electronic records.

  • Ensure data documentation meets established standards and is audit ready.

  • Responsible to understand compliance expectations and communicate it appropriately to staff.

 5.       Collaboration and Communication

  • Maintain effective communication across departments.

  • Work closely with Program Operations on training and monitoring initiatives.

  • Act as liaison with TEA as data manager and other funders.

 6.       Other Duties as Assigned

 Required Skills/Abilities:

  • Valid Texas Driver License.

  • Knowledge of local, state and federal regulations for LEA’s.

  • Strong leadership, training, and analytical skills.

  • Proficiency in data management systems.

  • Excellent verbal, written, and interpersonal communication skills.

  • Ability to plan under pressure and meet deadlines.

  • High attention to detail and organizational skills.

  • Experience in case management and evaluation frameworks.

Education and Experience:

  • Bachelor’s degree in Social Sciences or related field; Master’s degree in Social Work or related field preferred.

  • Five years of experience in Compliance, Training or Evaluation; three years in staff supervision and strategic leadership in a nonprofit or educational setting preferred.

Work Environment:

  • Hybrid – Remote and In-Office.

  • Travel is limited and primarily local during the business day within the Greater Houston area for meetings and events, although some out-of-area and overnight travel may be expected.

This job description is not comprehensive and is subject to change at any time.

Physical Requirements:

  • Must be able to lift, carry, push, pull objects weighing up to 10 pounds at times.

  • High workflow management, high project coordination and high people engagement.

  • Frequent multi-tasking and changing of task priorities.

  • Prolonged periods sitting at a desk and working on a computer.

Compensation and Benefits:

Base Pay:           Starting at $90,056

Other Pay:          Business Mileage Reimbursement

Benefits:             See Employee Benefits at www.cishouston.org/careeers